TRIPLE III TIME: The LIMITS of Having a Routine

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Isn’t it interesting how many people have and even depend on having a routine for their daily functions! Now don’t start thinking that I am making fun of these very important… staying life-organized… stability-driven… and monitoring yourself (and maybe those who you live and work with) responsibilities. However, have you ever openly considered The LIMITS of Having a Routine with regard to not allowing CREATIVITY… IDEA GENERATION and INNOVATION in your everydays??

I believe that there are a whole group of people in the world that think: “I wish I could have … would have… should have…” when considering The LIMITS of Having a Routine existence. People have sacrificed pursuing a unique career, attaining some form of higher education opportunity and/or visiting out-of-the-way places… in lieu of employing a life/work routine that promotes standardized consistency. 

Well as you have probably already guessed… the REAL purpose of this TRIPLE III TIME message is to offer unique concepts on how to “bend” The LIMITS of Having a Routine and maybe adopt a few “cool variations” into your routine! Possibly you start by

  1. Establishing a CREATIVITY TIME GAP every day. (Maybe begin with 15 minutes… then 30…60?
  2. Establishing a WHAT ELSE? LIST of activities that are mentally/physically non-traditional in your days. 
  3. Establishing a NON-AGE CONNECTED MENU of thoughts and social media information items to review and study each day. 
  4. Establishing an ADVANCING PERSONAL GROWTH LADDER. Each week consider a club, class, volunteer service group, etc. to join and grow with. 
  5. Establishing a brand-new OPPORTUNITY NETWORK for yourself. Its purpose and membership can be all yours.

Truthfully, I appreciate a routine too. But I also appreciate the Super 5 ROUTINE UNLIMITERS outlined above to help me take personal and professional growth steps… everyday… EVERYDAY! 

LEARNING MOMENTS Podcast: Global Citizenship

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The Cambridge English Dictionary defines Global Citizenship as follows:

“The idea that you should show loyalty and support for the world as a whole as much as for the particular country in which you live.”

Whether it’s the steady advances of technological information-sharing… or the increasing number of global, world-wide impacting issues; the need for everyone to realize their Global Citizenship status is a growing priority.

In the podcast you will hear me state that Global Citizenship is NOT part of my standard LEARNING MOMENTS discussion-ist topic areas. However when you listen closely to my rationalization for this podcast message… I hope you too understand it’s all citizens value.

Enjoy the listen.

TRIPLE III TIME: Costs of Poor Customer Service

There have been many articles and maybe even books written about the Costs of Poor Customer Service.  And whether it is exactly true or not… “estimates of the cost of poor customer service range from $75 billion to $1.6 trillion per year” (midlandstech.edu)!  Unfortunately as I talk with individuals who are on an entrepreneurship path toward building a successful new private business or public service, the economic value of attaining and retaining GREAT customer service is a huge factor in many of our discussions.

How is the incidence of poor customer service approached when I talk with business/agency leaders?  Well I start with the almost common sense list of impacts:

  • Direct loss of customers (new and old)
  • Person-to-person poor reputation communication
  • Confused strategic planning action
  • Uncertainty in new marketing practices
  • Lay-offs/firings and continuous staff turnover
  • Over-orders…Under-orders

This is probably just a partial list of Costs of Poor Customer Service challenges that need/deserve attention for today’s world of work.

Then the questions about why customer service is poor get appropriate time…but again common sense understanding comes through:tip

  • Employees aren’t listening to customers
  • Cost-cutting has lowered customer service
  • Organizational growing pains have caused customer service gaps
  • Personal approaches have been over-reduced and technologically replaced
  • And yes there are others!

Fortunately…just like this TRIPLE III TIME message our last segment of consulting moments addresses a number of “prime-time” suggestions on how to improve customer service.

  1. Become a “student of quality customer service in your workplace.” Observe, take notes, ask questions and share REGULARLY good actions.
  2. Conduct a REGULAR “what else?” survey with current customers.
  3. Allow innovation and creativity to your products and services with some REGULARITY.
  4. Do not allow one employee to over-power the “new idea book” on a REGULAR basis.
  5. Pursue a customer service approach that ensures some form of REGULAR live personal contact.

I hope everyone gleans some ideas from this TRIPLE III TIME message…and then excels REGULARLY in all forms of Customer Service!!

TRIPLE III TIME: Generational Diversity & Public Responsibility

This week’s TRIPLE III TIME message is my quarterly guest author article for the American Society for Public Administration (ASPA) organization. For a group of consultant-focus reasons I chose to share my thoughts about a combined view of Generational Diversity & Public Responsibility.

Specifically, the article reviews the positions our different generations have taken with regard to assuming quality public responsibility. No, it is not designed to be an in-depth scientific study. Rather the article attempts to equally assess the U.S. citizens stance on priority public responsibility issues during the special generational sectors.

I hope you enjoy the article.


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Generational Diversity & Public Responsibility

In recent times so much has been written and discussed about the differences between the specific generational sectors. Baby Boomers…Generation X…Generation Y (Millennials) and now Generation Z.  Standard comparison topics have included: work characteristics, creativity, leadership, communication styles, organizational loyalty and work\life balancing. As you can guess the comparisons seem to report a high level of “changing-with-the-times” and a greater sense of independent thinking. However, if one takes a long look at generational concerns regarding consistent public responsibility for sustaining good government… traditional expectations and standards appear to remain.

An appropriate first example of discussion with regard to comparing generational diversity and related public responsibilities is the world of work. If one reviews the historic role of government in ensuring jobs for all from 1946-2012 (and beyond) …it would appear that consistency has prevailed. When one considers times of war, recession, private sector change challenges and/or global economy impacts, every generation has expected some form of governmental support action. Whether the action was a bail-out of the automobile companies or the restarts required following an international pandemic, the majority of every generation considered it a public responsibility for government to step-up and enact some form of progressive program/process to move the country forward. Understandably the citizenry from every sector voiced a wide variety of government options to improve the identified problems, however majority support was embraced for qualified public responsibility action.

Communication is another very notable generational diversity topic. Without question the way and means of sharing information with regard to public/governmental responsibilities on every communication level has undergone an immense assembly of changes. Every generation has had to make tremendous adjustments to socially and technologically adapt to ever-evolving communication formats. From regular phones to cell phones, regular television to streaming programs, in-person meetings to virtual webcasts… all generations have been charged to effectively make the necessary adaptions!

So have different generations loved and hated the communication changes…YES!  Have those responsible for completing public responsibilities to their best ability regardless of the communication requirements done so…YES!  Today extensive governmental activity communication is at an all time high. Truly advanced communication methodologies have made U.S. citizens the most informed in the world.  But similar to the world-of-work, the public has the right to use communication alternatives with different priorities in mind. Therefore the result is often viewed in generational diversity terms, rather than just simple personality differences. Think about it.

Innovation, creativity and entrepreneurship are other recognized generational diversity areas of significance. If one studies the great discoveries, scientific improvements and/or inventions that have occurred during every separate timeframe, it is impossible to somehow generationally rank the multitudes of achievement. Also, it is difficult to assess how every innovation has provided new and better ways of accomplishment in the public responsibility arena. However, unquestionably both the private and public sectors have experienced some form of public responsibility gains as a result. The examples of creativity over the years are many including health care, transportation, nutrition, manufacturing, education, communication improvements and yes the list goes on. Regardless every generation has and continues to seek new alternatives to make way for a better public good. The only generational diversity comes in the form of prioritization and means of accomplishment. Hence, the intent I believe remains consistent with regard to satisfying public responsibility expectations and demands.

Generational Diversity & Public Responsibility_M.Pichla ImageA final but very important Generational Diversity & Public Responsibility topic that deserves analysis is our country’s two-party system. Throughout our history the diversity that exists between Democrats and Republicans has caused a great deal of leadership challenges, fluctuations in public responsibility commitments and variations in what policy areas deserve the greatest level of priority. However, regardless of the political situation that evolves or impacts of a citizen’s generational assignment… party selection does not appear to change their public responsibility perceptions.

Isn’t it substantial that regardless of a citizen’s age or their right or left wing party beliefs, their public responsibility policy followings have remained the same. This occurrence is documented based on our selection of presidents and policymakers over the years. As a result, the public responsibility values retained by Baby Boomers, Generation Xers, Generation Y-millennials and Generation Z individuals have shown that our country remains operating with a historical balance. Understandably this balance to addressing U.S. public responsibility has realized many strained times when “choosing political sides” is a driving force. However, somehow the dedication to providing the best public responsibility services comes to pass.

OK now it is logical to ask: Why is this article on Generational Diversity & Public Responsibility important? I believe in our current times it is critical to recognize and appreciate all of the public responsibility activities/elements that make the United States “governmentally shine”! Historically citizens have always had the opportunity to choose leaders and processes that make the nation progressive. Therefore, when looking at each generation… their differences and uniqueness, it is equally important to take note of a continuance of their positive pursuit of public responsibility. This genuine and authentic care for the betterment of our country is what our Founding Fathers considered most important.

 

 

 

 

 

 

TRIPLE III TIME: Stress & Creativity: Opposites Attract!

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“When you choose to view your stress response as helpful…you create the biology of courage.  And when you choose to connect with others under stress…you create resilience.” – From Kelly McGonigal:  “How To Make Stress Your Friend” 2013

Today everyone seems to be negatively impacted by stress.  Whether it’s generated by family issues, job concerns and/or the challenges that arise from daily life events….stress is a component.  Also it does not seem to be more age related or specific to a certain type of employment situation.  Rather the common statement that is reported is:  “Man…I am really stressed-out today!”

If you refer back to the statement by author and speaker Kelly McGonigal at the beginning of this TRIPLE III TIME message…you quickly realize that it is UP-TO-YOU on how to view and respond to stress.

Think real hard about this Stress & Creativity:  Opposites Attract opportunity.  When I think about my stresses and approaches on “How To Make Stress Your Friend”…a bunch of personal examples come to mind.

  • Allow stress to be a performance motivator.
  • Accept that stress is a natural occurrence and can/should be handled so personal and/or professional improvement is the goal.
  • Engage stress as an opportunity to gain problem-solving skills.
  • Consider sharing your stress feelings with others you trust to expand the course of regular friendships.
  • Utilize stress to develop your ability to better focus during challenging times.

These are just a few examples of transitioning stressful times over to options and opportunities to make you stronger in many ways.  Remember ultimately it is YOUR choice to negatively or CREATIVELY handle stress.

TRIPLE III TIME: “Listening BOOSTERS”

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It is early January and my two American Government & Politics community college classes have started.  And hopefully as you will recall…I start each class with a mini-professional development priority subject to be a focal point throughout the semester.  This semester the target priority area is seeking out and utilizing:  “Listening BOOSTERS!

Ok…Ok…I can see everyone looking around at each other prepping for a Marv-style definition of “Listening BOOSTERS!”

Well my definition of a “Listening BOOSTER! is a person…activity…topic or situation that causes you to boost your attentiveness and thereby listen more intently to what is being discussed.  Today I believe that everyone has become listening-numbed in so many ways and in so many situations that we all end up with only half-understandingness (yes that may qualify as a new word!) on the topic at hand.  The result(s) is/are less accurate production/services, less passion about not doing just the minimum at your job and/or less caring about what cool future activities may come your way!

So what can we do to employ different “Listening BOOSTERS! that will cause all of us to be better listeners?!

First, take a little time and ask yourself what causes you to be a better listener?  Is it:

The topic being covered?
The person talking?
The challenge being discussed?
The “age” of the issue?
The uniqueness of the topic?
Other??

(And isn’t it interesting to realize that these same causes also can make you a poorer listener?)

Next…attempt to slow down topic discussions and try consider asking quality questions during each conversation.  Also regularly ask yourself why a certain topic is VERY interesting/a priority to others…even though it may not be currently to you.  And third always listen for selective professional development “take-aways” that may help you in the future.

Bottomline:  Most professional discussions are really once-in-a-lifetime opportunities and will NOT be repeated.  Applying purposefulListening BOOSTERS!during every future opportunity will help all parts of your tomorrows!

LEARNING MOMENTS Podcast: “As Much Advice As Possible”

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This month’s Inspiring Innovations LEARNING MOMENTS podcast topic: As Much Advice As Possible”… seems to carry a common sense, natural decision-making recommendation action. However, if people take a quick assessment of the steps they take to make a decision on a major issue, their resulting process may not be as “natural” as we would think.

President John F. Kennedy has helped me form this month’s podcast message. Based on the information contained in a book entitled “Undelivered”, I was able to glean a great assembly of rationales for obtaining As Much Advice As Possible” to make every decision one makes as good as it can be!

Enjoy the listen. 

TRIPLE III TIME: Product/Services “Knowledge Classes”

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Quality customer service has all kinds of measurements.  You know what I mean.  Friendly appearances inside the company/agency facility, professional/appropriate staff dress, informative communication processes, timely responses to customer questions on available products or services…and we can all think of several more to add to this list. But how often do we think about and test ourselves on conveying:  (1) accurate, (2) complete, (3) up-to-date application process specifics, (4) location and consistent product/services knowledge??

Have you ever considered using periodic:  Product/Services “Knowledge Classes” as a methodology of continuous improvement for all company/agency personnel?  

In this day and age when products and services are continuously modified…access to them become available in a store or online, and the people working with/for us change more than in recent years; it is important to conduct fun, simple but vital Product/Services “Knowledge Classes” for EVERYONE!

Some of the questions that could be addressed in the classes may include but not be limited to the following:

  • Do the new and senior staff share common product/services information with people?
  • Are all customers given ALL the relative company/agency contact information?
  • Is there a standard product /services “elevator sales pitch” that is used?
  • Do some employees assume people “understand” product/services application and time specific information…and then take them for granted?
  • Will potential customers walk away with the right product/services information that will enable them to positively pass it on?

I realize conducting periodic Product/Services “Knowledge Classes” sounds corny and maybe even insulting to some.  However, before you cancel this TRIPLE III TIME message idea…give it a try.

TRIPLE III TIME: Creating Creativity

Welcome to the first week of the new year 2024! Whether you traditionally make New Year resolutions and/or formulate a plan to do a whole bunch of things better…be totally aware that no matter what…things are and will continue to change all around you everyday!!

With this fact in mind, I want everyone to think about this IDEAL quote as a strong, continuous priority for our new year.

“Expand the way you think about the future…and it could also help you create better work in the present.” (Tom May, Great TED Talks: Creativity)

Please reread (at least twice) and grasp all of the importance of each word in this quote. There are so many innovation-driving factors that can and should be initiated based on the directives that can be drawn from Mr. May’s words.original-E81A4D5E-D6D6-4073-8F9D-B655616CB25C

Think about it!

If you are making a strategic plan for the next 5 years…why not try some of your 5 year ideas tomorrow?? Or if you are putting together a teaching plan for the next semester/term…don’t wait until the last weeks of the class to exercise creativity with the students. Or if you’re a leader/manager/advisor for a group of people…will you start the year by initiating changes in their workplace with minimal issues…or challenge them NOW with futuristic assignments for what could be?

Bottomline: INNOVATION & CREATIVITY will be a more regular TRIPLE III TIME topic focus in 2024. Not just because it is my life-long area of interest…but equally because it is a CHANGE MANAGEMENT TOOL…which can make all tomorrows something to look forward to.

TRIPLE III TIME: Pay Attention To The “Little Things”!

Guess what?  This final 2023 TRIPLE III TIME blog message represents 10 years…yes a decade of sharing leadership, communication, professional development, innovation and sometimes personal special topic discussions.  Since January of 2014, every Friday Jessie, Deanna and I work together to make sure each weekly (hopefully) inspirational posting is placed online for all to see.

Has it been challenging…YES.  Has it been fun…YES.  Do I feel it’s time to quit?…NO!

So as we conclude 2023…and together comprehend this large number of TRIPLE III TIME messages (520 to be exact)…I want to encourage everyone to:  Pay Attention To The “Little Things” by way of a unique TIMELESS TWELVE.  Specifically, I want you to think about when “Little Things” become BIG!  Here are the TIMELESS TWELVE examples:

  1. When you realize that someone or a group has replicated a special idea/activity that you created.
  2. When an old picture has new meaning…just when it was almost thrown away.
  3. When you realize having people tell their career story is needed from all age groups…to all age groups.
  4. When a void is felt when you did not return a call…and the person is no longer around.
  5. When you realize pure creativity and innovation ispossible for everyone…anytime.
  6. When you reach back to a colleague from 30 years ago…ask for help…and they just ask when and where.
  7. When playing with crayons or simple building blocks with a child becomes cool…again.
  8. When an individual fondly remembers and reports the special help you gave them many years ago.
  9. When you experience teamwork as a favorite organizational past-time.
  10. When you get to spend extra quality time with an aging parent…who understands their limitations.
  11. When everyone views “retirement” as just an alternate/NEW way for a person to contribute.
  12. When people proudly and regularly seek your counsel, advice and suggestions as a friend, co-worker and/or professional.

I hope everyone gives each of these TIMELESS TWELVE… Pay Attention To The “Little Things examples some individual focus.  So much to gain!

We will start 2024 next week.

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