Category Archives: Triple III
As our whole economy moves to better position itself locally and across our country…Goal-Setting individually and organizationally has never been more important. So when I read this quote from Orrin Woodward, an author/speaker and management expert, I knew it would be ideal for this week’s TRIPLE III TIME message.
“A goal is a planned conflict against the status quo. By helping teammates develop believable and achievable goals, and the corresponding rewards for achieving them the leader can inspire his/her teammates without micromanaging!”
Did you re-read that first line? “A goal is a planned conflict against the status quo.” When I read that I thought immediately about:
- Innovation & Creativity
- Private & Public Entrepreneurship
- Pilot/Demonstration Projects
- Always A Better Way Vision Statements
Truly I can not think of a more determined and change-driven way of saying its OK to try something new and different!
Today I believe there exists a wide-open opportunity to use Goal-Setting as a motivator for every employee to offer up a new idea or two. If the Goal-Setting discussion process is facilitated correctly by leadership…the opportunity for personnel and company growth could be tremendous!
In a recent workshop session I challenged the group to determine if they…their products and services…were Indispensable to their/today’s marketplace. And as I witnessed a lot of questioning looks on the faces of those in attendance, I realized I needed to better explain my question with a more exact definition of Indispensable.
The definition I gave them was a series of words. I stated that in order to consider yourself or your organization Indispensable…are you:
- All Important
The reaction of the group was quite humbling. And even though they were confident that they individually and as a group were Indispensable…they felt really challenged by THE Value Test!
My Indispensable: THE Value Test was actually very simple. Specifically I first asked:
- Have the potential customers coming through your doors changed? Answer: YES…a lot!
- Have the organizations/businesses you work with changed? Answer: YES…a lot!
- Finally have the needs of the customers/organizations/businesses changed? Answer: YES…a lot!
Then I asked if everything around you has changed “a lot”…what/how have you changed and thereby increased your Indispensable VALUE to the marketplace?
Well I am not going to give you the details of our follow-up discussion. Instead I want everyone to apply the Indispensable: THE Value Test to yourself, your business and/or your organization. Are you Essential, Vital, All Important, Crucial, Imperative, Key and Necessary?? This type of unique strategy session is high value in every workplace situation.
Give the “Test” a try. Honesty and awareness are great motivational and inspirational outcomes.
The task of Leadership Decision-Making for any business or organization is NOT designed to be easy. Whether it is deciding on a financial investment, down-sizing strategy, personnel matter…whatever, every issue has different challenges and mandates appropriate time and deliberation.
Think about it.
In almost every decision area the issue of profit or loss or cost versus benefits come up for assessment. Or maybe with regard to personnel, a certain decision may result in someone being laid-off or transferred to another town, state or even country! SO many considerations have to be reviewed and it is challenging because there is not a PERFECTION IN DECISION-MAKING Guidebook?!
Well this TRIPLE III TIME message is intended to offer a Leadership Decision-Making idea I have benefited from over the years that I call: The “Little-Bit” Strategy. The basic principle of the The “Little-Bit” Strategy is simple…try and make sure your decision on anything helps EVERYONE involved to come away a little bit better and happier. Whether it is awarding separate contracts to two different organizations and thereby sharing the income and responsibility, or assigning a job to a team instead of a single individual and thereby growing diverse project input. The benefits far out-weigh the challenges.
The “Little-Bit” Decision-Making Strategy does not prioritize attempting to please one single individual or group. The “Little-Bit” Strategy also doesn’t cater to the biggest whiner or loudest voice. Its goal is leading by inclusion and shared responsibility.
It’s worked well for me.
One of the most common “critiques” my III partners have regarding the preparation of these weekly messages is that “I have too many messages in one message!” And although I can argue…99% of the time they are absolutely correct. Because as I reread and proofread my drafts…I too can feel the multiple messages, confusion and questions regarding “what is he really trying to say!”
In these growing times of information and messaging overload, it is critical that we assess whether we are Simply Speaking or Speaking Simply. Do we take appropriate steps to make sure our communications convey an accurate, non-wordy, straight-forward message? Do we understand the need for political correctness, but not at the expense of promoting a greater number of issues that cloud our purpose and communication intent? Or do we try to be efficient in our number of messages we send and thereby “say” too much in one which then causes confusion on what is most important?
Speaking Simply is a “cause” that will serve everyone well at home and at the job. If you find yourself Simply Speaking…those reading or listening will get lost in the backlog of words and essentially quit hearing and the most direct meaning of your message is gone.
Ok D.S., J.B., and J.L. I know I’ve said enough.
Worker shortages are a major contributing factor to the supply chain product and service voids felt all around the world. “HIRING NOW” signs can be seen posted everywhere in business windows large and small. Those working in the labor exchange systems have been additionally pressed from both the employer and potential employee standpoint to help make the perfect business-personnel selection decision.
As I have witnessed this scenario unfold, an interesting “weakness” in the worker recruitment process has arisen. With the additional usage of technology in the recruitment, screening and worker selection system, the incidence of Sharing “Multi-Skill” Qualifications has strategically declined.
What do I mean?
I believe that due to the fact that many companies and organizations have now gone to an online application process, the opportunity for candidates to offer a more in-depth description of their total skills has been reduced. Individuals often have skills that may not directly apply to the job they are seeking…however they may be ideal for another project that is “in the hopper!” And with interview and screening time always at a premium, the likelihood of having a segment for Sharing “Multi-Skill” Qualifications is highly unlikely.
It is my TRIPLE III TIME recommendation that improvement for Sharing “Multi-Skill” Qualifications lies equally on both sides of the desk. Job applicants must make it a written and verbal priority to strategically share their direct and indirect employment skills. Business/organization leaders must also structure their employee recruitment systems to capture the maximum professional skills information they can on every candidate.
An additional 30 minutes in both areas could prove invaluable for everyone’s future!
This week’s TRIPLE III TIME message is about the importance of periodically going through an evaluation process of Recognizing/Identifying Gaps & Weaknesses in you as a professional and/or the organization/business you work for. Isn’t this possibly the greatest example of “professional discomfort” you can think of!?
So then I want everyone to think hard about this professional discomfort generating activity…and honestly determine if you can really complete this type of an evaluation thoroughly.
I can report that I go through this type of process at least once a week. And during my self-assessment steps I think about:
- Did I cover all topics that seemed necessary in the American Government & Politics classes I teach?
- Were there gaps in my instruction or weaknesses in my delivery because I wasn’t prepared?
- Did I interact or follow-up with every consultant customer on their expectations of me…and my assignments to them?
- Did I reveal gaps or weaknesses in their organizational structure, product line, communication methods, etc.?
As you can see there are multiple approaches and useful results that may come out when Recognizing/Identifying Gaps & Weaknesses. Often you may find trends, situations that can lead to creativity and innovative alternatives. And if you extend your assessments to include your team of co-workers, Agency or company, who knows what progress concepts could be suggested.
Finally the Recognizing/Identifying Gaps & Weaknesses activity may help you realize that you may be too close to an issue to see it clearly and/or discover that the problems may not at all be what you thought.
Bottomline: Do NOT just conduct the Recognizing/Identifying Gaps & Weaknesses activity on a random basis. It’s value arises from assessment consistency.
Growing up in a caring family and eventually spending my entire career centered in assisting people/businesses/organizations to “be better”…has caused me to realize that recent times have pushed everyone to try and help even more quickly/completely than ever before.
Think about it.
Our governments are sending millions of dollars to all areas of our economy to help and improve our country. Technology experts are designing and sharing faster, more efficient computer programs every day. Local schools and colleges are blending and modifying learning/training opportunities that quicken the process of education progress.
So how are we doing?
This week’s TRIPLE III TIME message is a simple answer and recommendation that we all try Slowing The Rush To Help responsibility. What do I mean in everyday practical terms? I mean we need to give the same amount of time to LISTEN to those needing help…as we do prescribing a help solution. Next as we consider an opportunity to help we need to offer assistance based on the TRUE NEEDS of a customer and not help in a way that “fits” our own professional convenience. Finally by Slowing The Rush To Help we may realize that more money or specialty services may not be the best help option. Instead applying PATIENCE, maximizing non-routine OPPORTUNITIES, recruiting additional RESOURCE PARTNERS, and CUSTOMIZING helpful action steps may prove more beneficial.
If we begin Slowing The Rush To Help…time and timing will be on our side.
I am not sure why…but more recently the everyday consultant challenge of Finding The “I Can Help Sweet Spot” for individuals and groups has become way more difficult. I know…everyone who knows me…knows I always have ideas. Whether the issue is dealing with performance, developing new service delivery concepts, customer recruitment, staff training…whatever I have ideas. However sometimes even the best ideas don’t seem to be the right ones.
But then as I thought more about Finding The “I Can Help Sweet Spot” situation, I began to realize that this is NOT just a consultant challenge…it is an everyone who works with people challenge!
Today more than ever before it is critical to consider the “place” someone or an organization is before drafting and recommending alternative ways forward for them. The problems and issues people/groups face today are not traditional or historic. They are different and unique.
Next there is the question of “best fit”. Based on YOUR experiences and knowledge YOU are confident that YOU can identify the best “I Can Help Sweet Spot.” WRONG! The most important consideration is THEIR experiences and knowledge and then how together find a best fit option to move them forward.
Finally, people who work with people need to be prepared to recognize that the Sweet Spot may move forward, backward or even side-to-side during the I Can Help process…and this is something no one can control. It is just important to realize and accommodate.
So please keep these realizations in mind when Finding The “I Can Help Sweet Spot”! in your work/life. Don’t think you are failing when your initial ideas and recommendations aren’t a winner. Your authenticity and caring will be your most valuable asset.
I think we have all thought about having someone you trust, admire, appreciate provide you with some professional coaching when dealing with a personal or work-related challenge. Today society would probably label that as having a “Life Coach.”
But this month our Inspiring Innovations LEARNING MOMENTS podcast takes an inclusive view of this advising responsibly by discussing both Getting & Giving Professional Coaching. Specifically, the LEARNING MOMENTS shared calls on everyone to realize that Coaching is infused into everyone’s personal and professional lives. As a result, whether top-down / side-to-side / or bottom-up Coaching is high value. Even to the point of making it a part of your organizational personnel policies.
Enjoy the listen.
Recently I was involved in the planning for an entrepreneurial event with a small Committee. The Committee was made up of both public and private sector representatives and fortunately a rather wide range of professionals from different age groups. All of course were/are very passionate about helping people start their own business and create unique products and services. And as we discussed what kinds of “mini-sessions” we should have…the oldest gentlemen in the room suggested “how about a workshop on how we need to begin Recognizing The Little Things As BIG!”
I could tell by the combined looks on everyone’s face that they were not sure how to respond or what questions to ask about his suggestion. So just being me I blurted out: “Ok…just what would we talk/train about in our Recognizing The Little Things As BIG mini-session?” Well without hesitation he cleared his throat and began “How about stressing these things:
First tell everyone to treat EVERY customer like they were brand new.
Second be sure to show or tell customers about one new thing you are doing or selling.
Third don’t assume customers know your best product or service…tell them.
Fourth enthusiastically ask them why they stopped by today.
Fifth make sure your total customer service area is neat, clean and has a confident business feel.
Sixth send out one (1) hand written Thank You note to a customer each week.
Seventh co-promote partner companies as best you can because it’s the right thing.
Eighth give the 10th customer each day 20% of their total purchase or a complementary product/service.
Ninth explain to all that work for/with you that if they can’t smile and laugh on the job they will only help in the back.
Tenth set aside a small but prominent spot in your place of business to display why Recognizing The Little Things As BIG is your company motto.”
As you can guess there was a quick unanimous vote to incorporate a Recognizing The Little Things As BIG session in our entrepreneur event…because we already had THE instructor!
(P.S. He also reminded us that all 10 discussion ideas could work in a business/organization online or in person…with a wink.)