TRIPLE III TIME: Generational Diversity & Public Responsibility

This week’s TRIPLE III TIME message is my quarterly guest author article for the American Society for Public Administration (ASPA) organization. For a group of consultant-focus reasons I chose to share my thoughts about a combined view of Generational Diversity & Public Responsibility.

Specifically, the article reviews the positions our different generations have taken with regard to assuming quality public responsibility. No, it is not designed to be an in-depth scientific study. Rather the article attempts to equally assess the U.S. citizens stance on priority public responsibility issues during the special generational sectors.

I hope you enjoy the article.


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Generational Diversity & Public Responsibility

In recent times so much has been written and discussed about the differences between the specific generational sectors. Baby Boomers…Generation X…Generation Y (Millennials) and now Generation Z.  Standard comparison topics have included: work characteristics, creativity, leadership, communication styles, organizational loyalty and work\life balancing. As you can guess the comparisons seem to report a high level of “changing-with-the-times” and a greater sense of independent thinking. However, if one takes a long look at generational concerns regarding consistent public responsibility for sustaining good government… traditional expectations and standards appear to remain.

An appropriate first example of discussion with regard to comparing generational diversity and related public responsibilities is the world of work. If one reviews the historic role of government in ensuring jobs for all from 1946-2012 (and beyond) …it would appear that consistency has prevailed. When one considers times of war, recession, private sector change challenges and/or global economy impacts, every generation has expected some form of governmental support action. Whether the action was a bail-out of the automobile companies or the restarts required following an international pandemic, the majority of every generation considered it a public responsibility for government to step-up and enact some form of progressive program/process to move the country forward. Understandably the citizenry from every sector voiced a wide variety of government options to improve the identified problems, however majority support was embraced for qualified public responsibility action.

Communication is another very notable generational diversity topic. Without question the way and means of sharing information with regard to public/governmental responsibilities on every communication level has undergone an immense assembly of changes. Every generation has had to make tremendous adjustments to socially and technologically adapt to ever-evolving communication formats. From regular phones to cell phones, regular television to streaming programs, in-person meetings to virtual webcasts… all generations have been charged to effectively make the necessary adaptions!

So have different generations loved and hated the communication changes…YES!  Have those responsible for completing public responsibilities to their best ability regardless of the communication requirements done so…YES!  Today extensive governmental activity communication is at an all time high. Truly advanced communication methodologies have made U.S. citizens the most informed in the world.  But similar to the world-of-work, the public has the right to use communication alternatives with different priorities in mind. Therefore the result is often viewed in generational diversity terms, rather than just simple personality differences. Think about it.

Innovation, creativity and entrepreneurship are other recognized generational diversity areas of significance. If one studies the great discoveries, scientific improvements and/or inventions that have occurred during every separate timeframe, it is impossible to somehow generationally rank the multitudes of achievement. Also, it is difficult to assess how every innovation has provided new and better ways of accomplishment in the public responsibility arena. However, unquestionably both the private and public sectors have experienced some form of public responsibility gains as a result. The examples of creativity over the years are many including health care, transportation, nutrition, manufacturing, education, communication improvements and yes the list goes on. Regardless every generation has and continues to seek new alternatives to make way for a better public good. The only generational diversity comes in the form of prioritization and means of accomplishment. Hence, the intent I believe remains consistent with regard to satisfying public responsibility expectations and demands.

Generational Diversity & Public Responsibility_M.Pichla ImageA final but very important Generational Diversity & Public Responsibility topic that deserves analysis is our country’s two-party system. Throughout our history the diversity that exists between Democrats and Republicans has caused a great deal of leadership challenges, fluctuations in public responsibility commitments and variations in what policy areas deserve the greatest level of priority. However, regardless of the political situation that evolves or impacts of a citizen’s generational assignment… party selection does not appear to change their public responsibility perceptions.

Isn’t it substantial that regardless of a citizen’s age or their right or left wing party beliefs, their public responsibility policy followings have remained the same. This occurrence is documented based on our selection of presidents and policymakers over the years. As a result, the public responsibility values retained by Baby Boomers, Generation Xers, Generation Y-millennials and Generation Z individuals have shown that our country remains operating with a historical balance. Understandably this balance to addressing U.S. public responsibility has realized many strained times when “choosing political sides” is a driving force. However, somehow the dedication to providing the best public responsibility services comes to pass.

OK now it is logical to ask: Why is this article on Generational Diversity & Public Responsibility important? I believe in our current times it is critical to recognize and appreciate all of the public responsibility activities/elements that make the United States “governmentally shine”! Historically citizens have always had the opportunity to choose leaders and processes that make the nation progressive. Therefore, when looking at each generation… their differences and uniqueness, it is equally important to take note of a continuance of their positive pursuit of public responsibility. This genuine and authentic care for the betterment of our country is what our Founding Fathers considered most important.

 

 

 

 

 

 

TRIPLE III TIME: Stress & Creativity: Opposites Attract!

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“When you choose to view your stress response as helpful…you create the biology of courage.  And when you choose to connect with others under stress…you create resilience.” – From Kelly McGonigal:  “How To Make Stress Your Friend” 2013

Today everyone seems to be negatively impacted by stress.  Whether it’s generated by family issues, job concerns and/or the challenges that arise from daily life events….stress is a component.  Also it does not seem to be more age related or specific to a certain type of employment situation.  Rather the common statement that is reported is:  “Man…I am really stressed-out today!”

If you refer back to the statement by author and speaker Kelly McGonigal at the beginning of this TRIPLE III TIME message…you quickly realize that it is UP-TO-YOU on how to view and respond to stress.

Think real hard about this Stress & Creativity:  Opposites Attract opportunity.  When I think about my stresses and approaches on “How To Make Stress Your Friend”…a bunch of personal examples come to mind.

  • Allow stress to be a performance motivator.
  • Accept that stress is a natural occurrence and can/should be handled so personal and/or professional improvement is the goal.
  • Engage stress as an opportunity to gain problem-solving skills.
  • Consider sharing your stress feelings with others you trust to expand the course of regular friendships.
  • Utilize stress to develop your ability to better focus during challenging times.

These are just a few examples of transitioning stressful times over to options and opportunities to make you stronger in many ways.  Remember ultimately it is YOUR choice to negatively or CREATIVELY handle stress.

TRIPLE III TIME: “Listening BOOSTERS”

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It is early January and my two American Government & Politics community college classes have started.  And hopefully as you will recall…I start each class with a mini-professional development priority subject to be a focal point throughout the semester.  This semester the target priority area is seeking out and utilizing:  “Listening BOOSTERS!

Ok…Ok…I can see everyone looking around at each other prepping for a Marv-style definition of “Listening BOOSTERS!”

Well my definition of a “Listening BOOSTER! is a person…activity…topic or situation that causes you to boost your attentiveness and thereby listen more intently to what is being discussed.  Today I believe that everyone has become listening-numbed in so many ways and in so many situations that we all end up with only half-understandingness (yes that may qualify as a new word!) on the topic at hand.  The result(s) is/are less accurate production/services, less passion about not doing just the minimum at your job and/or less caring about what cool future activities may come your way!

So what can we do to employ different “Listening BOOSTERS! that will cause all of us to be better listeners?!

First, take a little time and ask yourself what causes you to be a better listener?  Is it:

The topic being covered?
The person talking?
The challenge being discussed?
The “age” of the issue?
The uniqueness of the topic?
Other??

(And isn’t it interesting to realize that these same causes also can make you a poorer listener?)

Next…attempt to slow down topic discussions and try consider asking quality questions during each conversation.  Also regularly ask yourself why a certain topic is VERY interesting/a priority to others…even though it may not be currently to you.  And third always listen for selective professional development “take-aways” that may help you in the future.

Bottomline:  Most professional discussions are really once-in-a-lifetime opportunities and will NOT be repeated.  Applying purposefulListening BOOSTERS!during every future opportunity will help all parts of your tomorrows!

LEARNING MOMENTS Podcast: “As Much Advice As Possible”

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This month’s Inspiring Innovations LEARNING MOMENTS podcast topic: As Much Advice As Possible”… seems to carry a common sense, natural decision-making recommendation action. However, if people take a quick assessment of the steps they take to make a decision on a major issue, their resulting process may not be as “natural” as we would think.

President John F. Kennedy has helped me form this month’s podcast message. Based on the information contained in a book entitled “Undelivered”, I was able to glean a great assembly of rationales for obtaining As Much Advice As Possible” to make every decision one makes as good as it can be!

Enjoy the listen. 

TRIPLE III TIME: Product/Services “Knowledge Classes”

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Quality customer service has all kinds of measurements.  You know what I mean.  Friendly appearances inside the company/agency facility, professional/appropriate staff dress, informative communication processes, timely responses to customer questions on available products or services…and we can all think of several more to add to this list. But how often do we think about and test ourselves on conveying:  (1) accurate, (2) complete, (3) up-to-date application process specifics, (4) location and consistent product/services knowledge??

Have you ever considered using periodic:  Product/Services “Knowledge Classes” as a methodology of continuous improvement for all company/agency personnel?  

In this day and age when products and services are continuously modified…access to them become available in a store or online, and the people working with/for us change more than in recent years; it is important to conduct fun, simple but vital Product/Services “Knowledge Classes” for EVERYONE!

Some of the questions that could be addressed in the classes may include but not be limited to the following:

  • Do the new and senior staff share common product/services information with people?
  • Are all customers given ALL the relative company/agency contact information?
  • Is there a standard product /services “elevator sales pitch” that is used?
  • Do some employees assume people “understand” product/services application and time specific information…and then take them for granted?
  • Will potential customers walk away with the right product/services information that will enable them to positively pass it on?

I realize conducting periodic Product/Services “Knowledge Classes” sounds corny and maybe even insulting to some.  However, before you cancel this TRIPLE III TIME message idea…give it a try.

TRIPLE III TIME: Creating Creativity

Welcome to the first week of the new year 2024! Whether you traditionally make New Year resolutions and/or formulate a plan to do a whole bunch of things better…be totally aware that no matter what…things are and will continue to change all around you everyday!!

With this fact in mind, I want everyone to think about this IDEAL quote as a strong, continuous priority for our new year.

“Expand the way you think about the future…and it could also help you create better work in the present.” (Tom May, Great TED Talks: Creativity)

Please reread (at least twice) and grasp all of the importance of each word in this quote. There are so many innovation-driving factors that can and should be initiated based on the directives that can be drawn from Mr. May’s words.original-E81A4D5E-D6D6-4073-8F9D-B655616CB25C

Think about it!

If you are making a strategic plan for the next 5 years…why not try some of your 5 year ideas tomorrow?? Or if you are putting together a teaching plan for the next semester/term…don’t wait until the last weeks of the class to exercise creativity with the students. Or if you’re a leader/manager/advisor for a group of people…will you start the year by initiating changes in their workplace with minimal issues…or challenge them NOW with futuristic assignments for what could be?

Bottomline: INNOVATION & CREATIVITY will be a more regular TRIPLE III TIME topic focus in 2024. Not just because it is my life-long area of interest…but equally because it is a CHANGE MANAGEMENT TOOL…which can make all tomorrows something to look forward to.

TRIPLE III TIME: Pay Attention To The “Little Things”!

Guess what?  This final 2023 TRIPLE III TIME blog message represents 10 years…yes a decade of sharing leadership, communication, professional development, innovation and sometimes personal special topic discussions.  Since January of 2014, every Friday Jessie, Deanna and I work together to make sure each weekly (hopefully) inspirational posting is placed online for all to see.

Has it been challenging…YES.  Has it been fun…YES.  Do I feel it’s time to quit?…NO!

So as we conclude 2023…and together comprehend this large number of TRIPLE III TIME messages (520 to be exact)…I want to encourage everyone to:  Pay Attention To The “Little Things” by way of a unique TIMELESS TWELVE.  Specifically, I want you to think about when “Little Things” become BIG!  Here are the TIMELESS TWELVE examples:

  1. When you realize that someone or a group has replicated a special idea/activity that you created.
  2. When an old picture has new meaning…just when it was almost thrown away.
  3. When you realize having people tell their career story is needed from all age groups…to all age groups.
  4. When a void is felt when you did not return a call…and the person is no longer around.
  5. When you realize pure creativity and innovation ispossible for everyone…anytime.
  6. When you reach back to a colleague from 30 years ago…ask for help…and they just ask when and where.
  7. When playing with crayons or simple building blocks with a child becomes cool…again.
  8. When an individual fondly remembers and reports the special help you gave them many years ago.
  9. When you experience teamwork as a favorite organizational past-time.
  10. When you get to spend extra quality time with an aging parent…who understands their limitations.
  11. When everyone views “retirement” as just an alternate/NEW way for a person to contribute.
  12. When people proudly and regularly seek your counsel, advice and suggestions as a friend, co-worker and/or professional.

I hope everyone gives each of these TIMELESS TWELVE… Pay Attention To The “Little Things examples some individual focus.  So much to gain!

We will start 2024 next week.

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TRIPLE III Time: Keeping the Extra “D” (Drama) Out of Quality Discussion!

IMG_6342Yes, I realize this is the Friday before Christmas and I should be sharing thoughts that are cheerful and smiley!  Right??  But sincerely the historic purposes of every TRIPLE III TIME message has been to offer progressive ideas and approaches to life and workplace challenges.  

Hence, with this long-term priority in mind, I believe even more today…we need to address:  Keeping the Extra “D” (Drama) Out of Quality Discussion!

We have all heard the statements:  “Wow this workplace is full of drama!  Or I don’t even try to bring up tough issues…because he or she goes dramatic!  Or I was just trying to explain the opposite viewpoint…and drama took over!”  But has anyone in your network circle lately or ever devoted special time to sit down and positively create a meaningful but firm TOP 10 approaches on how to assist in Keeping the Extra “D” (Drama) Out of Quality Discussion!?  Well, here’s my Christmas time attempt:

  1. Be prepared to LISTEN much more…and talk less.
  2. Respect that NO ONE is more right or more wrong during the discussion.
  3. Apply extra FOCUS on where the drama-driving information is coming from.
  4. Fairly assess how much of the real issue…REALLY matters.
  5. Place an OVER-REACTION filter on the discussion to prevent out-of-proportion blow-ups.
  6. Don’t be surprised by INCORRECT timeframes for resolution of the issue.
  7. Attempt to retain SIMPLICITY by handling issues one at a time.
  8. Avoid bringing up the past…it is always OLD NEWS.
  9. Remember how others deal with an issue is RARELYthe right solution for your challenge.
  10. 10. Show appreciation by allowing someone to STEP OUT of the drama…and take a positive breath.

In some ways this almost feels like the “short list” for Keeping the Extra “D” (Drama) Out of Quality Discussion!  However, my hope is that it is a unique TRIPLE III TIME gift to everyone as a way of staying happy and content during these often-stressful holiday times.

TRIPLE III TIME: Allowing For Failure

As a leader at any level or in any situation…have you ever been asked…or asked yourself…does your plan for future action include: Allowing For Failure? Do you think and believe those that work with you would feel “safe” telling you that they messed-up on a project assignment? Would you react with a progressive, quality leadership perspective? Have you found one special chapter in any leadership instruction manual that describes how to best handle and make appropriate personnel reactions when Allowing For Failure in the workplace?

original-CB5CAEEF-96BE-4C78-887A-75D38087EAF6Well…as I researched the issue of Allowing For Failure as a high value leadership trait, I first found an article that reported Allowing For Failure was one of the TOP 10 EMPLOYEE EXPECTATIONS of those entering a new job position. Additionally I found several articles that seemed to suggest that having even “small” corrective plans-of-action for the potential failure of new project activities was not just a recommendation…but almost a modern day requirement!

As you can imagine, my style, history and experiences made writing this Allowing For Failure TRIPLE III TIME message a strong challenge…but change is necessary and natural…right? So here is an important short quotation taken from the Ulliance group that puts this issue in perfect perspective:

“Every mistake has the power to teach you something important, so look for the lesson in every situation. People develop new understandings of themselves, the world they live in, how to relate to other people, the kind of future they might have and a better understanding of how to live life.”

I guess looking back (and forward)…my method for Allowing For Failure was knowing that my innovation mind-set never really expected everything to go great. Rather I just watched to see if everyone was trying their best…and they were!

LEARNING MOMENTS: VERY Special MOMENTS TOP 10

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This December 2023 Podcast completes our 7th season of Inspiring Innovations LEARNING MOMENTS. Each month I have had the GREAT opportunity to share my thoughts, ideas, and recommendations on positively and progressively living through a variety of workplace and just regular life situations.

Well this last podcast contains a VERY Special MOMENTS TOP 10 list of reflections!  It introduces a new “influencer” to my LEARNING MOMENTS that I know you will appreciate.

Enjoy the listen!