Category Archives: Triple III

TRIPLE III TIME: Who’s In The Room?

Isn’t it always a challenge to try and maximize attendance at training sessions, staff meetings, recruitment events and/or other assemblies that you often spend a whole lot of time, energy and money planning?  Then even as the activity is underway, isn’t it natural to spend extra time reviewing Who’s In The Room?  And guess what…isn’t it also likely that after the session is over and the presenter was absolutely excellent…that more time is utilized discussing the fact that the room was only half full instead of feeling good about the quality of the event!!

AuditoriumWell let me first admit that I have fallen into the Who’s In The Room? evaluation mode too many times.  My assessment of an event has been driven more by attendance expectations…rather than the excellent learning that was achieved by those participating.  Simply put I focused more on those NOT in the room…rather than those who were!

The goal of this TRIPLE III TIME message is to encourage EVERYONE to always dedicate the majority of your leadership/management attention to who IS in the room for critical trainings, meetings and events.  Think about this issue in terms of time management.  Consider:

  • Time wasted while trying to understand/rationalize poor attendance
  • Understanding that you CAN NOT positively impact people who didn’t attend.
  • Realizing the extra special product/service quality improvement impacts that were shared with those that DID attend.
  • The importance of measuring more than attendance.
  • The opportunity to have more personal/individual time with attendees that may turn out to be “priceless!”.

In closing let me say that I no longer allow myself to over-focus on event attendance.  Instead I emphasize appreciation to those who honor their commitments and responsibilities…and make sure they receive the best opportunities and support I can offer.

TRIPLE III TIME: Talking “Dress Code”

Now that the major “working from home” phenomenon has eased and face-to-face customer service has been prioritized…has anyone given much thought about the pandemic effect on tomorrow’s “dress code”?  Do you think that our recent health scare and distancing from people would/should be a reason or rationale for softening what should be professionally worn to work…no matter your occupation?

Strangely I have received interesting comments from both sides of this issue.  Some say that the pandemic and work-from-home experience will lessen the importance of appropriate work attire…and heightens the focus on one’s work capabilities.  On the flip side I have heard several individuals indicate that they believe workers will make efforts to improve their workplace image with “a better look” than they had maintained in the past!

career long uniformWell first I have to admit that I don’t recall ever Talking “Dress Code” in any of my nearly eight (8) years of TRIPLE III TIME blogging!  Second with my position on this issue I may show my age…and emphasize the value of tradition.  Regardless I do feel it is prime time to give yourself a cool fresh start.

I believe “looking like you mean business”…means a lot.  Looking your best displays pride in what you do and who you represent.  This does not mean looking better just on Monday’s or boss visitation days.  Looking like you mean business should be an every work day priority.  This Talking “Dress Code” work ethic came from my Ma and Dad.  Despite their farming world-of-work, they understood the value of looking professional EVERYTIME the opportunity or responsibility required it.

Bottomline:  Look like you mean business in your world of work.  The quiet respect and attentiveness you will receive will be worth the effort.

TRIPLE III TIME: Creativity “Fertilizer”

Have you ever heard or thought about the priceless value of spreading Creativity “Fertilizer” in your home…workplace…community?  This notion may sound odd and a little bit “out-there”…but consider the progressive impacts this type of activity can produce.

First think about the fact that most people really like becoming engaged with creative people.  Whether it’s the positive energy, thinking beyond the norm, and/or just the “dream-ability” that results from an open, blended discussion.

But what do I mean by spreading Creativity “Fertilizer”?  Here are a few examples:

  • FERTILIZERWriting down a fun single word on the breakroom board and asking for cool thoughts from co-workers.
  • Setting 15 minutes aside every other day to just visit with a co-worker about “what-else” your group could initiate.
  • Having an IDEA DROP-BOX in your workplace…for everyone.
  • Including a Creativity & Innovation time on every meeting agenda.
  • Sending out a monthly message to friends and colleagues asking for them “sprinkle” a little Creativity “Fertilizer” in their workplaces.
  • Occasionally bringing in a professional person…not connected to your workplace and asking them to share thoughts about creativity in their world.

I believe it is critical for everyone to spread a little Creativity “Fertilizer” from time-to-time.  It is a solid professional development habit and it makes innovative thoughts and actions contagious!

LEARNING MOMENTS Podcast: 21st Century Work Ethic Skills



Every once in a while, I find myself going back to my job training administer career roots.  However even though with this podcast title it feels like I am just talking history… the importance of understanding and teaching work ethic skills will forever be a true leadership responsibility.

This month’s Inspiring Innovations LEARNING MOMENTS Podcast: 21st Century Work Ethic Skills is all about minimum new age employee workplace expectations.  My observational research has helped me identify five (5) that I felt were high value. I hope my podcast work ethic skill discussion offers a little insight for their application in your workplace.

TRIPLE III TIME: Inaction As A Strategy

DESK PICTURE TRIPLE III TIME MESSAGE JULY 9Think about leaders you have worked for, collaborated with, admired, disliked or just plainly didn’t understand.  More specifically consider the different strategies they used to make important decisions, create partnerships, turn down an opportunity or motivate  employees to move forward to a greater service level.  Can you recall any leader using Inaction As A Strategy?

Inaction As A Strategy is a very simple course of action.  If there is a problem, conflict issue or progressive decision that needs to be made…and the leader is not ready to address it, inaction is often an accepted strategy.  But is Inaction As A Strategy a good one?  How about if we toss out a TOP 10 list of evaluation questions that measure it?

  1. Is choosing to do nothing sending a progressive message?
  2. As a leader will people understand your position if inaction is your plan?
  3. Are you automatically falling behind as an organization if you stand still and be inactive?
  4. What about customers…do they benefit from inaction?
  5. If the New York Times was doing an article on your use of Inaction As A Strategy would the article be a positive one?
  6. If now is not a good action time…what would make a later time better?
  7. Can you give examples of using Inaction As A Strategy that were beneficial?
  8. If your Board used Inaction As A Strategy for any issue…would you be happy?
  9. Do all the changes in technology make Inaction As A Strategy more or less appropriate?
  10. Finally, would the leaders you admire most be proud or sad if you used an inactive strategy on a critical issue?

Yes…yes I can hear all the voices reminding me that no two issues are the same and  maybe waiting to make a decision/take an action would be most appropriate.

Regardless, my TRIPLE III TIME advice:  Re-read the TOP 10!

TRIPLE III TIME: Job Descriptions:  Setting Limits or Setting Priorities?

This week we are “analyzing” job descriptions.  Have you looked at yours…or anyone’s job description lately?  When you read through it…do you feel it provides you with work limitations…or does it serve as a guide for setting priorities for solidly performing your day job?  Finally does a review of your job description leave you with a feeling of empowerment…or an ability to proclaim in so many areas:  “Hey that’s NOT my job!”?

Too many times in too many workplace situations the wording contained in a job description drives down creativity and innovation.  Think about it.  Do people really look at their job description to measure WHAT ELSE they could beTRIPLE III TIME JOB DESCRIPTION PIC doing…or determining the limits of what they have to do?  And even when you see that little sentence that says:  “All other duties as assigned by leadership…isn’t it sad to believe that you have to be told to do a little extra?!

This weeks TRIPLE III TIME message:  Job Descriptions:  Setting Limits or Setting Priorities is intended to impact both employers and employees.  First don’t use job descriptions as “its not my job” hiding places.  There truly isn’t a more continuing improvement defeating phrase.  Second, leadership should not construct job descriptions that contain words which lead to employment limiting interpretations.  Instead use terms that encourage assuming additional assignments and suggesting professional improvement.

I understand job descriptions have a valuable purpose.  My questions is:  Do your job descriptions limit employee potential or provide priority guidance for growth and opportunity?

TRIPLE III TIME: Motivate With Challenges

How are you best motivated?  And/or as a leader…how do you motivate people/groups to be better?  Do you use bribery…money, time off or maybe even a promotion?  Or do you go the other route and try intimidation…threats or demotion/dismissal from the job??!!

I believe to be effective…really effective on the job and/or as a leader, you must know your own personal motivation “ignitors” and your style of motivating those you are responsible for.

Looking back my Dad utilized a Motivate With Challenges technique for getting my brothers and I to take on more responsibilities on the farm.  It would start with words like:

  • “Kids your age aren’t ready to drive a tractor this big!”Boy with cows
  • “Your cousins take care of more calves than 10…but you guys aren’t ready.”
  • “Ma thinks it will take you 3 days to finish hoeing this field of beans…I said 2…but she is probably right.”

Over these early years the Motivate With Challenges occurrences were many and I can testify that we exceeded every expectation…every time!

Without a doubt during my career I have utilized the Motivate With Challenges approach personally and professionally…most of the time with a great deal of success.  Quiet, subtle but steady…this style of motivation is uniquely contagious.  It does not drive motivation via rewards or threats…rather the motivation comes more from within each person/persons being motivated.

Self-assess your motivation priorities and maybe start with your “roots”.


learning-moments-podcast-logoThere could never be a better time than right NOW to strategize about Setting GOALS for yourself.  Short-term and long-term… personal and professional… it is time to get out those legal pads (or maybe dial up an Excel spreadsheet) and begin the process of mapping out some important goals for yourself for the upcoming year(s)!

This month’s “Setting GOALS” Inspiring Innovations LEARNING MOMENTS podcast discusses my TOP 10 ideas for getting started with your plan. Remember to have fun with Setting (YOUR) GOALS! Enjoy the podcast.

TRIPLE III TIME: 2025 Public Administration Retreat Agenda

Retreat-Agenda_M.PichlaOne of my promises to the American Society For Pubic Administration (ASPA) publication group was that INNOVATION would always be my principle area of focus for my quarterly article. Well as you read the 2025 Public Administration Retreat Agenda piece, I hope you are able to place yourself in a public sector leadership role and maybe dream a little bit about priority topics and related potential discussion.

Progressively dreaming forward into the year 2025 should NOT be a “stretch” … rather just a natural step forward.  So don’t simply read the article… participate in it.

2025 Public Administration Retreat Agenda

TRIPLE III TIME: “And The Survey Says…!”

survey saysI would guess that most reading this TRIPLE III TIME message have heard the host of one of those TV game shows report the correct answer to a certain question by announcing:  “And The Survey Says…!”  And no matter if the contestant is right or wrong in their guess…the surveyed answer often is unique or surprising to the audience.  So here’s the leadership question:  Do you use the survey tool to help get a better awareness/understanding of your businesses status/impact?

During my entire professional career I have used a survey strategy to assist in making future planning decisions.  Now don’t assume that I prepared a classic research survey instrument with all of the “bells and whistles” that one finds in science/administrative journals.  No, most times I relied on putting together no more than five (5) basic questions regarding our service to customers, agency performance, public position, whatever…and just calling/emailing caring people to just get their input.  In some situations I would even ask the people I contacted to continue the “survey” with someone they knew to get more thoughts/opinions.  The goal was to obtain quality input with no pressure, expectations, timeframes or detailed discussion…just genuine reaction.

I believe authenticity sometimes gets lost or distorted by perceived expectations when seeking someone’s input.  By utilizing an occasional, simplistic “And The Survey Says…!” approach to information/opinion gathering, your opportunity to get frank help on “what next” can be effective and efficient.  No you will not get the anticipated perfection elements you may be looking for…but remember perfection really doesn’t exist.

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