TRIPLE III TIME: Having The Toughest Talks

Toughest Talks Image 7Everyone knows about the challenges and discomforts that come with Having The Toughest Talks with someone.  Whether its about under-performance with a co-worker, the canceling of an agreement with a partner company or service provider and/or trying to resolve a conflict issue with a family member or friend…the discussion moments are tough!  In response some ignore or hide from the challenge(s) hoping that it might resolve itself.  Others might take a “my way or the highway” hardline approach just to move it forward (good or bad) in some way.

No one “enjoys” the Having The Toughest Talks moments.  I know that I have touched on this issue over the years in other TRIPLE III TIME messages, but today it is time to give it a special TOP 10 “helpful thoughts” blog segment.

  1. Treat the person/persons how YOU would want to be treated during a Having The Toughest Talks situation.
  2. Gather as many “facts” as you can regarding the challenge…but stay open to new/additional facts as the tough talks continue.
  3. Do NOT enter Having The Toughest Talks discussions with your mind already made up on what will happen afterward.
  4. Appropriately use each person’s age and experience as measuring tools in assessing the situation.
  5. Leave other people’s opinions “at the door”.
  6. Listen well and take notes.
  7. Correctly compute the values related to action options (i.e. firing the person/canceling services/personnel reassignment, etc.)
  8. Consider the precedent-setting issues that will result from your action or inaction.
  9. Don’t ignore the option of postponing action on the issue. Sometimes delayed action is a solid positive step for all sides.
  10. Finally understand the high-value of compromise while Having The Toughest Talks.

I am sure there are more than these TOP 10 “words-of-wisdom” that would be helpful when Having The Toughest Talks.  Please add them to this list and build your own set of resolution recommendations.  Responding to Having the Toughest Talks incidents will always be “a work in progress”!

About Inspiring Innovations, Inc.

Marv Pichla is currently the owner and Creative Advisor for his own small business, Inspiring Innovations, Inc. Sharing his unique experience with entrepreneurship and innovation in public service, Marv consults with public and private business, education, and community organizations to develop new and different problem solving methods through real-life example-based learning. Prior to starting-up Inspiring Innovations, Inc. Marv served as Executive Director for Thumb Area Michigan Works! As Executive Director, Marv used public sector innovation as his guide for the organizations regional career development, employment service, education and strategic planning initiatives. Finally, Marv was raised on a farm in the Thumb Area of Michigan where he claims he received the education principles he values most. However, he obtained his Bachelors and Masters Degrees from Center Michigan University in Public Administration and eventually his Ph.D. from Capella University in Minnesota. Marv can be reached at: mpichla@inspiringinnovationsllc.com

Posted on December 17, 2021, in COMMUNICATION LIVES, Triple III. Bookmark the permalink. Leave a comment.

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