Customer Service is and will always be a key leadership responsibility. So this month’s LEARNING MOMENTS podcast topic: CUSTOMER SERVICE SECRETS was easy to talk about…but tough to limit to my five (5) minutes of “studio-time”! Maybe we will revisit customer service as a LEARNING MOMENTS podcast topic in the near future.
Marv Pichla is currently the owner and Creative Advisor for his own small business, Inspiring Innovations, Inc. Sharing his unique experience with entrepreneurship and innovation in public service, Marv consults with public and private business, education, and community organizations to develop new and different problem solving methods through real-life example-based learning.
Prior to starting-up Inspiring Innovations, Inc. Marv served as Executive Director for Thumb Area Michigan Works! As Executive Director, Marv used public sector innovation as his guide for the organizations regional career development, employment service, education and strategic planning initiatives.
Finally, Marv was raised on a farm in the Thumb Area of Michigan where he claims he received the education principles he values most. However, he obtained his Bachelors and Masters Degrees from Center Michigan University in Public Administration and eventually his Ph.D. from Capella University in Minnesota.
Marv can be reached at: mpichla@inspiringinnovationsllc.com
Inspiring Innovations, Inc. 
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