When asked about how he motivated his employees to deliver consistent superior services to clients… Bill Smith of Smith, Bucklin & Associates shared the following message:

“I try to emphasize the philosophy that the more we give in this life, the more we receive. We may not be seeking that when we give, but that’s what happens. And that’s the real basis for customer service. If you don’t have that philosophy, a list of 10 things you must do to have great customer service isn’t going to mean anything.”

We have had several TRIPLE III TIME “customer service” messages over the years… but Mr. Smith’s statement about the extended value of giving every customer “a little more”… is really the finest guideline to follow!

Think truthfully about how personally you view quality customer service. Do you feel great when you get more time and attention? Do you appreciate your customer service more when you believe the professional helping you better understands your problem or situation? And do you positively share and even promote a company/organizations GREAT customer service to others? These are the outcomes you maybe didn’t think about when you did the right/extra customer service “things”… but as Bill Smith reports… “that’s what happens”!!

This week’s TRIPLE III TIME message: “Don’t Make Boundaries” specifically emphasizes not limiting doing customer service extras. Many times employees view a company operations handbook and take the most limiting practice of what type of customer service is allowed. And if it is not written in the handbook… does that mean “you better not” go beyond the rules… or does it mean doing “extra” is up to YOU!? Bottomline: No two customers will ever be the same. Therefore “Don’t Make Boundaries” that prohibit you from going the extra mile in the area of quality customer service! If you decide to go beyond the traditional boundaries in providing GREAT customer service… your return-on-investment