TRIPLE III TIME: Co-Worker Conflict/Leadership/Customer Service (A Mixture Message)

One of the toughest leadership challenges is addressing Co-Worker Conflict.  In many instances it (conflict) is the result of just plain personality differences… and are those really changeable?  But even more critical to an ongoing Co-Worker Conflict is its very negative impact on the delivery and effectiveness of quality Customer Service within and outside of an organization!

Co-Worker Conflict can negate inter-organization clear and concise communication.  It can spread an “illness” of non-cooperation among staff.  Co-Worker Conflict can limit or even destroy any plans for a new, cool innovative product or service.  And this list can go on.

Triple III Time ImageOne of my most effective Leadership actions to deal with Co-Worker Conflict was to remove the decision-making authority on a challenge issue from the “conflictors”.  My directive sounded something like this:  “If you can not resolve this issue between yourselves…I WILL MAKE THE DECISION AND NO  ONE WILL BE PLEASED…EXCEPT ME!”  And fortunately most times a new sense of maturity and need for progress prevailed…and we moved positively forward.

Co-Worker Conflict/Leadership/Customer Service are sometimes mixed together in ways that require clear, timely, corrective action.  Leaders need to NOT sit back and hope the Co-Worker Conflict resolves itself and co-workers need to remember professionalism matters and move forward for the sake of Customer Service.

About Inspiring Innovations, Inc.

Marv Pichla is currently the owner and Creative Advisor for his own small business, Inspiring Innovations, Inc. Sharing his unique experience with entrepreneurship and innovation in public service, Marv consults with public and private business, education, and community organizations to develop new and different problem solving methods through real-life example-based learning. Prior to starting-up Inspiring Innovations, Inc. Marv served as Executive Director for Thumb Area Michigan Works! As Executive Director, Marv used public sector innovation as his guide for the organizations regional career development, employment service, education and strategic planning initiatives. Finally, Marv was raised on a farm in the Thumb Area of Michigan where he claims he received the education principles he values most. However, he obtained his Bachelors and Masters Degrees from Center Michigan University in Public Administration and eventually his Ph.D. from Capella University in Minnesota. Marv can be reached at: mpichla@inspiringinnovationsllc.com

Posted on June 17, 2022, in LEADERSHIP - ALWAYS!. Bookmark the permalink. Leave a comment.

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