TRIPLE III TIME: Recognizing The Little Things As BIG!

Recently I was involved in the planning for an entrepreneurial event with a small Committee.  The Committee was made up of both public and private sector representatives and fortunately a rather wide range of professionals from different age groups.  All of course were/are very passionate about helping people start their own business and create unique products and services.  And as we discussed what kinds of “mini-sessions” we should have…the oldest gentlemen in the room suggested “how about a workshop on how we need to begin Recognizing The Little Things As BIG!”

I could tell by the combined looks on everyone’s face that they were not sure how to respond or what questions to ask about his suggestion.  So just being me I blurted out:  “Ok…just what would we talk/train about in our Recognizing The Little Things As BIG mini-session?”  Well without hesitation he cleared his throat and began “How about stressing these things:

First tell everyone to treat EVERY customer like they were brand new.
Second be sure to show or tell customers about one new thing you are doing or selling.
Third don’t assume customers know your best product or service…tell them.
Fourth enthusiastically ask them why they stopped by today.
Fifth make sure your total customer service area is neat, clean and has a confident business feel.
Sixth send out one (1) hand written Thank You note to a customer each week.
Seventh co-promote partner companies as best you can because it’s the right thing.
Eighth give the 10th customer each day 20% of their total purchase or a complementary product/service.
Ninth explain to all that work for/with you that if they can’t smile and laugh on the job they will only help in the back.
Tenth set aside a small but prominent spot in your place of business to display why Recognizing The Little Things As BIG is your company motto.”

As you can guess there was a quick unanimous vote to incorporate a Recognizing The Little Things As BIG session in our entrepreneur event…because we already had THE instructor!

(P.S. He also reminded us that all 10 discussion ideas could work in a business/organization online or in person…with a wink.)

thank-you-note

About Inspiring Innovations, Inc.

Marv Pichla is currently the owner and Creative Advisor for his own small business, Inspiring Innovations, Inc. Sharing his unique experience with entrepreneurship and innovation in public service, Marv consults with public and private business, education, and community organizations to develop new and different problem solving methods through real-life example-based learning. Prior to starting-up Inspiring Innovations, Inc. Marv served as Executive Director for Thumb Area Michigan Works! As Executive Director, Marv used public sector innovation as his guide for the organizations regional career development, employment service, education and strategic planning initiatives. Finally, Marv was raised on a farm in the Thumb Area of Michigan where he claims he received the education principles he values most. However, he obtained his Bachelors and Masters Degrees from Center Michigan University in Public Administration and eventually his Ph.D. from Capella University in Minnesota. Marv can be reached at: mpichla@inspiringinnovationsllc.com

Posted on February 4, 2022, in DEVELOPING YOU!, Triple III. Bookmark the permalink. Leave a comment.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: