TRIPLE III TIME: “DELIVERING THE MAIL”
One of the communication problem areas that arise in every organization is deciding: “Who’s job is it?” Different employees who are responsible for different areas of production or service do not always make inter-organization communication a top priority. Often, they follow a mindset that believes:
- “He or she doesn’t need to know everything about this or that.”
- “I think (insert name) or (insert name) will get this message out so let’s wait until they do it.”
- Or simply: “Communication is not in my job description so I’m not going to start doing it now.”
Well, I believe that no matter your job or status in your organization/business, everyone…EVERYONE sometime may have to assume the role of “DELIVERING THE MAIL!”
Attaining and maintaining success in any organization hinges on GREAT internal and external communication. Assuming someone is sharing your new product/service information, changes in customer service timelines, quality control responsibilities, the addition of a new employee or all of the above (and maybe more), is an area of operational responsibility that can and should be progressively shared.
“DELIVERING THE MAIL” from a personal level increases message value, adds authenticity, encourages information sharing and most importantly puts everyone on an equal plane of knowledge and understanding. If everyone is smarter in your world-of-work…every component will be more successful no matter the challenges.