One of the communication problem areas that arise in every organization is deciding:  “Who’s job is it?”  Different employees who are responsible for different areas of production or service do not always make inter-organization communication a top priority.  Often, they follow a mindset that believes:

  • “He or she doesn’t need to know everything about this or that.”
  • “I think (insert name) or (insert name) will get this message out so let’s wait until they do it.”
  • Or simply: “Communication is not in my job description so I’m not going to start doing it now.”

Well, I believe that no matter your job or status in your organization/business, everyone…EVERYONE sometime may have to assume the role of “DELIVERING THE MAIL!”

mailmanAttaining and maintaining success in any organization hinges on GREAT internal and external communication.  Assuming someone is sharing your new product/service information, changes in customer service timelines, quality control responsibilities, the addition of a new employee or all of the above (and maybe more), is an area of operational responsibility that can and should be progressively shared.

DELIVERING THE MAIL” from a personal level increases message value, adds authenticity, encourages information sharing and most importantly puts everyone on an equal plane of knowledge and understanding.  If everyone is smarter in your world-of-work…every component will be more successful no matter the challenges.

About Inspiring Innovations, Inc.

Marv Pichla is currently the owner and Creative Advisor for his own small business, Inspiring Innovations, Inc. Sharing his unique experience with entrepreneurship and innovation in public service, Marv consults with public and private business, education, and community organizations to develop new and different problem solving methods through real-life example-based learning. Prior to starting-up Inspiring Innovations, Inc. Marv served as Executive Director for Thumb Area Michigan Works! As Executive Director, Marv used public sector innovation as his guide for the organizations regional career development, employment service, education and strategic planning initiatives. Finally, Marv was raised on a farm in the Thumb Area of Michigan where he claims he received the education principles he values most. However, he obtained his Bachelors and Masters Degrees from Center Michigan University in Public Administration and eventually his Ph.D. from Capella University in Minnesota. Marv can be reached at:

Posted on March 19, 2021, in COMMUNICATION LIVES. Bookmark the permalink. Leave a comment.

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