Triple III Time: Not Recognizing Opportunities

Sometimes as a consultant you have the benefit of looking at and seeing individual or business challenges in a whole different manner. For example, many would laugh when I would comment that “I love to receive grievances!”  Most are scared or nervous about the potential that someone or group may file a grievance against them.  My position was that if someone felt strongly enough about an issue that they were willing to put it in writing and submit it… there is probably some form of professional learning that could come from engaging with this person/group.

I make it sound easy… but it is/was not.  I make it sound like just another continuous improvement exercise… but it is/was not. Instead it forces you to look at your service or product, personnel or policies, structure or location, and consider if all aspects are/were as good as they could be.

Too often leaders are Not Recognizing Opportunities that could evolve from a simple grievance/complaint situation. You can label yourself “the-best-in-the-business”… but are you looking at it through a customer, partner and/or competitor’s eyes?

Possibly the greatest return-on-investment I can report from being involved in numerous grievance situations is/was reflecting on un-noticed gaps in services/products.  Given the fact that change is occurring in all areas of our personnel and business lives… gaps in what is missing, needed and necessary appear and grow everyday. Therefore, Not Recognizing Opportunities that can come from challenging times… can be a significant leadership weakness.

Bottomline: Take advantage of opportunities whenever and wherever you find them.  And people will know you care.

About Inspiring Innovations, Inc.

Marv Pichla is currently the owner and Creative Advisor for his own small business, Inspiring Innovations, Inc. Sharing his unique experience with entrepreneurship and innovation in public service, Marv consults with public and private business, education, and community organizations to develop new and different problem solving methods through real-life example-based learning. Prior to starting-up Inspiring Innovations, Inc. Marv served as Executive Director for Thumb Area Michigan Works! As Executive Director, Marv used public sector innovation as his guide for the organizations regional career development, employment service, education and strategic planning initiatives. Finally, Marv was raised on a farm in the Thumb Area of Michigan where he claims he received the education principles he values most. However, he obtained his Bachelors and Masters Degrees from Center Michigan University in Public Administration and eventually his Ph.D. from Capella University in Minnesota. Marv can be reached at:

Posted on October 9, 2020, in Triple III. Bookmark the permalink. Leave a comment.

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