TRIPLE III TIME: Offering Directions

1111111111How many times after you offer directions to someone… do they NOT do what or the way you instructed them to?  The unfortunate and uncomfortable reaction is: “I thought you said” … or “That’s not what I heard!” And there are always multiple excuses for “not hearing” correctly like: “People were talking in the background” … or “I listened but I thought we were just doing it the way we have always done it!” … or “I just have been getting so many messages I can’t keep them straight.”

Well as simple or common sense-ish as it may be, this week’s TRIPLE III TIME message is all about masterfully Offering Directions.

First, make no assumptions. Even if you are pretty sure someone has heard part or all the directions before… repetition is a good thing.

Second, finish with a request for direction interpretation.  Sometimes you will be amazed by the response and incorrectness that is returned.

Third, sharing a hand-out or requiring the listener to take notes is not inappropriate. Taking steps to ensure completeness and accuracy… is just responsibility building.

Finally, don’t be too confident in your verbal skills… and write down your directions and maybe even rehearse your discussion plan.  Take a look in the mirror when you practice, and you may learn something about your Offering Directions effectiveness.

(NOTE: I know I have!)

About Inspiring Innovations, Inc.

Marv Pichla is currently the owner and Creative Advisor for his own small business, Inspiring Innovations, Inc. Sharing his unique experience with entrepreneurship and innovation in public service, Marv consults with public and private business, education, and community organizations to develop new and different problem solving methods through real-life example-based learning. Prior to starting-up Inspiring Innovations, Inc. Marv served as Executive Director for Thumb Area Michigan Works! As Executive Director, Marv used public sector innovation as his guide for the organizations regional career development, employment service, education and strategic planning initiatives. Finally, Marv was raised on a farm in the Thumb Area of Michigan where he claims he received the education principles he values most. However, he obtained his Bachelors and Masters Degrees from Center Michigan University in Public Administration and eventually his Ph.D. from Capella University in Minnesota. Marv can be reached at:

Posted on August 23, 2019, in Triple III. Bookmark the permalink. Leave a comment.

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