TRIPLE III TIME: Building A “Good-To-Great” Foundation
Organizations both public and private spend a great deal of time and money targeting strategic planning and continuous improvement. These forms of progressive development are very, VERY important with regard to providing quality goods and services…and of course excellent customer service. However, this week’s TRIPLE III TIME message asks us all to go back to the beginning and assess how good is our new staff/worker orientation process.
Think about it in terms of those fun TV ads that make the point: “Is Just OK Good Enough?” When was the last time your orientation system/tools/processes were upgraded? Is your new staff orientation inclusive of top personnel representing programs, products, sales, quality control, policy, payroll, etc.? Or is it Just OK and delivered by a couple of long-term staffers? Are new workers offered a glimpse of the future by organizational leadership…. or Just an OK story of what gets done?
Building A “Good-To-Great” Foundation requires a strong, inclusive, team-feeling, something to look forward to staff orientation system in your organization. Too often the orientation is not given the “Foundation-Building” attention it deserves…nor the “Good-To-Great” personnel impact it should encourage.
Remember you only get one first chance to deliver the Building A “Good-To-Great” Foundation first impression message. Don’t be Just OK!