TRIPLE III TIME: A Quality Conversation…NO…A Conversation About Quality!

1538092570700blobContinuous Improvement has been the center-piece for much of my Inspiring Innovations advisory work over the last few months.  It is always interesting to discuss data, performance, customer service, and communication…but I often get a blank look when I ask: “Do you have regular conversations about QUALITY?”  Or more specifically how do you/we go about really measuring the QUALITY of someone’s efforts and what do you use as your measuring stick(s)?

Well as you can see QUALITY is a unique performance piece to measure in many work-based situations.  And I am sure there are volumes of research information that you could consult and possibly find helpful guidance on this topic.  But today how about if we keep this TRIPLE III TIME message simple and focus on the importance of just having A Conversation About QUALITY and maybe to help get thoughts started…consider these TOP 10 ideas as conversation drivers!

  1. Recognize that QUALITY calculations are mainly offered from a personal perspective.
  2. Recognize that QUALITY allows for a wide variety of input considerations. (i.e. timing, money, personnel, etc.)
  3. Recognize that YOUR QUALITY priority will be different than your co-worker.
  4. Recognize that age affects one’s vision of QUALITY factors.
  5. Recognize that trust is an impactor of QUALITY discussions.
  6. Recognize the “outside influences” that regularly shape your QUALITY views (i.e. newspapers, historians, high-level officials, social media, etc.)
  7. Recognize that people use professional “hiding-places” to escape strong QUALITY conversations.
  8. Recognize and encourage the understanding that QUALITY has diversity in meaning and measurements.
  9. Recognize that change is a required standard in QUALITY applications.
  10. Finally, recognize that A Conversation About QUALITY is continuous improvement at its finest!

Please never shy-away from A Conversation About QUALITY. QUALITY defines who you are as a professional.

About Inspiring Innovations, Inc.

Marv Pichla is currently the owner and Creative Advisor for his own small business, Inspiring Innovations, Inc. Sharing his unique experience with entrepreneurship and innovation in public service, Marv consults with public and private business, education, and community organizations to develop new and different problem solving methods through real-life example-based learning. Prior to starting-up Inspiring Innovations, Inc. Marv served as Executive Director for Thumb Area Michigan Works! As Executive Director, Marv used public sector innovation as his guide for the organizations regional career development, employment service, education and strategic planning initiatives. Finally, Marv was raised on a farm in the Thumb Area of Michigan where he claims he received the education principles he values most. However, he obtained his Bachelors and Masters Degrees from Center Michigan University in Public Administration and eventually his Ph.D. from Capella University in Minnesota. Marv can be reached at:

Posted on September 28, 2018, in Triple III. Bookmark the permalink. Leave a comment.

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