TRIPLE III TIME: Service Leadership

Yes I know we just talked about LEADERSHIP 101 recently but remember leadership is a topic, interest, priority and area of consultant service for me everyday…EVERYDAY.  And yes it is true again that in most TRIPLE III TIME messages we have discussed the many, many views and traits that have been studied about what makes a leader special.

In Charles Garfield’s book: “Second to None…The Productive Power of Putting People First”, he describes what it means to be a service leader.

“Service leadership means more than just meeting the current needs to your client competently and efficiently. It also means stepping beyond the traditional client/provider boundaries to inspire change and fulfill the promise and the potential for the client.

Service leadership also means more than knowing your client.  It requires the mastery of topics, issues, and insights related to your client’s experiences, goals, thinking, motivations, and needs.  A service leader creates a vivid picture of what will make the client prosper not only today but tomorrow. With that picture firmly in mind, the service leader then commits himself or herself to making it happen.”

This definition simply says…a leader puts people first.  Whether it is their client/customers (or staff), a service leader is responsible for making them the BEST!

It is very important to re-read Mr. Garfield’s quote a few times.  There are so many valuable professional development thoughts and actions contained in those two paragraphs.  And maybe you will arrive at the same conclusion that I did: That if you want to be recognized as a great leader…you must guide and serve those that work with you…those that you work for…and those you work to help.


About Inspiring Innovations, Inc.

Marv Pichla is currently the owner and Creative Advisor for his own small business, Inspiring Innovations, Inc. Sharing his unique experience with entrepreneurship and innovation in public service, Marv consults with public and private business, education, and community organizations to develop new and different problem solving methods through real-life example-based learning. Prior to starting-up Inspiring Innovations, Inc. Marv served as Executive Director for Thumb Area Michigan Works! As Executive Director, Marv used public sector innovation as his guide for the organizations regional career development, employment service, education and strategic planning initiatives. Finally, Marv was raised on a farm in the Thumb Area of Michigan where he claims he received the education principles he values most. However, he obtained his Bachelors and Masters Degrees from Center Michigan University in Public Administration and eventually his Ph.D. from Capella University in Minnesota. Marv can be reached at:

Posted on June 1, 2018, in Triple III. Bookmark the permalink. Leave a comment.

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