Category Archives: DEVELOPING YOU!

TRIPLE III TIME: The Missing Piece

Missing PieceDid anyone ever take a class in high school or college that was all about just WORKING WITH PEOPLE?  Maybe something entitled:  Introduction To The Challenge of Understanding Working People? Or People Interaction Principles 101…201…301 and on and on!  Now don’t think I am talking about a one or two day workshop or an online/virtual series of discussions on and about people problem issues.  No, I am talking totally about the absence of specific coursework with an instructional focus dedicated to the multiple aspects of successfully just dealing/working with people?!

Now that I have your attention…think about the potential diversity of topic areas!  Different age group issues, poor/middle-income/well-to-do individual impacts, the influence of education, family dynamics and so many more.  But remember this isn’t about social work or mental health counseling, it is about surviving and hopefully even thriving as a business/organization co-worker, supervisor and leader…WORKING WITH PEOPLE.

This weeks TRIPLE III TIME message:  The Missing Piece is more of an awareness lesson instead of a list of “leader-like” recommendations.  Becoming skillful in WORKING WITH PEOPLE is NOT an easy task.  However my work experiences have taught me a few things.

  • Try to learn all of the work/non-work talents and skills of workers. It displays “caring” in a working together way and may help the organization.
  • Adopt the belief that we live in a “show-me world. And with this in mind show people that you are prepared to help with any job… any time.
  • Communicate and share business/organization information to the maximum. Secrets build “grape-vines”…and you know the rest.
  • Blend different teams of people to work on projects whenever possible. Success and progress is everyone’s job would be the lesson learned.

Customize your efforts to find The Missing Piece in your workplace.  The impacts could be GREAT!


One of the major action strategies I use everyday…EVERYDAY in my role(s) as a leader was/is to utilize co-worker EMPOWERMENT to maximize organizational performance and progress.  What do I mean by EMPOWERMENT?  Think about this simple definition:

“Empowerment-allowing people a choice of performance method and holding them responsible for the results.”

As an employee development tool, empowerment action makes a lot of sense and usually results in good outcomes.  However, sometimes in my coaching/consulting moments, my client-customers ask a ton of good questions about “how do you make empowerment work”?

With those questions in mind, how about if we consider these TOP 10 TRIPLE III TIME ideas as The Recipe For EMPOWERMENT!

  1. Allow Empowerees (yes another new word) time to research work/performance improvement ingredients.
  2. Enable Empowerees to form new/unique co-worker alliances to improve products/services.
  3. Commit to the agreement that “perfection” is NOT the expectation…just improvements.
  4. Support failure in some areas as part of the creativity process.
  5. Do NOT add “we have always done it this way” comments as a component in your EMPOWERMENT recipe.
  6. Remember to permit Empowerees to change the recipe as the development process “bakes”.
  7. Plan for unexpected product/service expansion and/or diversity as EMPOWERMENT grows.
  8. Employ a new product/service “taste test” (i.e. evaluation system) to reinforce the “responsibility for results” promise.
  9. Be prepared for criticism and negativity from outside your organization.
  10. Utilize transparency with Empowerees and share outcomes (positives and negatives) with all involved.

EMPOWERMENT is progressively contagious.  So, use The Recipe For EMPOWERMENT with positive optimism.  I never regretted its use or potential!



TRIPLE III TIME: “Success-ing”

When was the last time someone asked you if you were “Success-ing”?  Never…right?  Because the answer to this “Success-ing” question is probably true for the majority, I decided we needed to take innovative advantage of the regular English language and make “Success-ing” the focal point for this week’s TRIPLE III TIME message.

First I want everyone to think about the basic word SUCCESS…and consider some of the thesaurus terms that relate to it.  Terms like:  Victorious, Prosperous, Triumphant, Flourishing, Thriving and Booming!  Next consider whether any of these terms describe your personal or professional life situation?  Have you ever used any of these “Success-ing” terms as potential measuring-sticks…OF YOU?

Sometimes when I work with individuals or groups I take them on a “Success-ing” mission.  And unfortunately most have a very difficult time describing, explaining and/or offering real examples of how they are:  Victorious, Prosperous, Triumphant, Flourishing, Thriving and Booming.  Instead words like:  continuous improvement, growing educationally, professional development, making a little extra money and/or being creative seem to be the more “safe” way to proclaim their positive growth.

Bottomline:  I want everyone to step out of the norm and exceed what’s traditionally customary and challenge yourself to measure if and how you are “Success-ing”!  Use the terms contained in this TRIPLE III TIME as you think through this process.  HAVE FUN WITH IT!

I think you will learn a lot about YOU.

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TRIPLE III TIME: Rules Versus Risk-Taking…What’s The Balance?

Throughout history I know there has always been the challenge:  Rules Versus RiskTaking…What’s The Balance?  What side do YOU come down on?  Are you someone who is strong with following the rules at work or at play?  Or do you look at the rules…identify the “gray” areas…and proceed to bend the rules to see what else can happen?  As you can guess there are no right or wrong answers to the Rules Versus Risk-Taking…What’s The Balance situation!  However, it is professional development appropriate to offer a recommendation about the “Balance” issue.

First let me say that I admire and respect those who help us all by identifying and enforcing rules.  Their role helps maintain order in our society and workplace operations.  However, as everyone reading this knows…I am a calculated risk taker in all aspects of my life.  Change is an every day natural action…so taking appropriate risks only seems like a logical progressive proactive step to better determine your work/life future!  It has never been my intent to totally “break” established rules.  Rather my purpose/goal was/still is to offer responsible risk-taking alternatives to products/services/policies/programs that just might be better.

So, are most of you thinking that I am ignoring the “Balance” part of this week’s TRIPLE III TIME message?

When you are facing the Rules Versus Risk-Taking…What’s The Balance dilemma, I want you to remember the 3-R’s:  RESPECT-RESPONSBILITY-RETURN.  I believe following these words will always keep you in the “right” when balancing rules versus risk-taking.  Because applying the balance must be something taken very peronally, RESPECT for the rules and those who guard them is critical.  Next, along with RESPECT one must always appreciate those carrying RESPONSIBILITY for applying and enforcing the rules.  The order and discipline they must maintain is vital when considering risk-taking change and growth.  Finally think about RETURN.  RETURN for your support of quality rules will produce consistency, understandability, reliability…all positive business and organization operational factors…AND typically make way for cool risk-taking possibilities!

Balancing is hard but necessary…can you do it?


TRIPLE III TIME: Learning The Hard Lessons Of Change!

One of the more challenging new-age trainings I would like to draft up and offer to leaders in any work setting would be:

Learning The Hard Lessons Of Change!

And I will bet that at first glance you are assuming the main topics of this class would be:

  • Economy
  • Politics
  • World Affairs
  • Health Care
  • Technology

Well I will admit that each of these areas would deserve discussion, but my strategy would be to take the discussion down to the grass-roots level.  With that view in mind…check out these TOP 10 Learning The Hard Lessons Of Change topics:

  1. Even though a progressive business will pay for a special skill-building class…no employee wants to take it.
  2. Even though people refer to a certain leader as “The Wizard of Oz”…he still only uses social media options to meet with people.
  3. Even when the services offered by a public organization specify human interaction…they still work from home-virtually.
  4. Even when a fast-food restaurant re-opens its service counter…they still ask that you go to their kiosk and place your order.
  5. Even when employees are offered double-time pay to work a few extra hours…they choose not to work overtime.
  6. Even though training organizations have made virtual continuous improvement options more convenient…students “pretend-to-attend”…but still skip.
  7. Even though teacher learning and prep has modernized…their real time jobs are not the same.
  8. Even though we have 24/7 news casts and specialized info-channels…people seem less informed and more confused.
  9. Even though all of our governments attempt to improve our state and country…the more unsatisfied we seem.
  10. Finally, even though as seasoned leaders we utilize our solid knowledge and experiences to help future leaders…the more we question the value of our guidance.

I am sure everyone could offer at least one more Learning The Hard Lessons Of Change example to add to this TRIPLE III TIME message.  My hope is that as you realize these difficult change lessons…that you are able to also identify reverse POSITIVE lessons of change.

I know you can.

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TRIPLE III TIME – Indispensable: THE Value Test

In a recent workshop session I challenged the group to determine if they…their products and services…were Indispensable to their/today’s marketplace.  And as I witnessed a lot of questioning looks on the faces of those in attendance, I realized I needed to better explain my question with a more exact definition of Indispensable.

The definition I gave them was a series of words.  I stated that in order to consider yourself or your organization Indispensable…are you:

  • Essential
  • Vital
  • All Important
  • Crucial
  • Imperative
  • Key
  • Necessary

The reaction of the group was quite humbling.  And even though they were confident that they individually and as a group were Indispensable…they felt really challenged by THE Value Test!

My Indispensable:  THE Value Test was actually very simple.  Specifically I first asked:

  1. Have the potential customers coming through your doors changed? Answer:  YES…a lot!
  2. Have the organizations/businesses you work with changed? Answer:  YES…a lot!
  3. Finally have the needs of the customers/organizations/businesses changed? Answer:  YES…a lot!

Then I asked if everything around you has changed “a lot”…what/how have you changed and thereby increased your Indispensable VALUE to the marketplace?

Well I am not going to give you the details of our follow-up discussion.  Instead I want everyone to apply the Indispensable:  THE Value Test to yourself, your business and/or your organization.  Are you Essential, Vital, All Important, Crucial, Imperative, Key and Necessary??  This type of unique strategy session is high value in every workplace situation.

Give the “Test” a try.  Honesty and awareness are great motivational and inspirational outcomes.


TRIPLE III TIME: Self-Improvement:  A “Common” Approach

It is not comfortable or easy to address and take on the task of true Self-Improvement in the workplace.  Self-Improvement requires you to look closely, deeply at what YOU do and how YOU do it. Then you must identify not just that you need to be better…but also figure out how to be better!  Honesty and openness are a definite requirement, along with an open mind about options for Self-Improvement.  So…do you really consider Self-Improvement in its purest form?

This week’s TRIPLE III TIME message:  Self-Improvement: A “Common” Approach recommends everyone try a: “What Bugs You The Most?” fun journey to Self-Improvement.  First, I want everyone to think of a few of the main (common) issues that occur in the workplace and belong on a “What Bugs You The Most?” priority list.  What are they?  Let me offer a few (common) examples:

  • Not getting a timely message returned (or at all) or call back.
  • One person that always thinks they have a better or the best idea.
  •  Endless debate.
  • Being always told to wait a little longer.
  • Being told NO but without a real reason why.

I am sure everyone could add to this list.  However, I am guessing most are asking:  What does this list have to do with MY Self-Improvement?

This Self-Improvement: A “Common” Approach message is designed to inform you that one of the greatest Self-Improvement activities is learning how to better handle these (common) types of “What Bugs You The Most?” issues!  Do you let them eat away at you for hours/days?  Or do you reconcile them in some timely way?  By taking A “Common” Approach to Self-Improvement in the workplace, honesty and openness can become easier, conflict becomes less likely and progress remains the standard.

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Some of my favorite movies are the Indiana Jones series starring Harrison Ford.  You know which ones I am talking about:  Raiders of the Lost Ark, Temple of Doom and The Last Crusade!  Each told a story about a dedicated college instructor and archeologist who was in search of a special historical treasure that somehow was lost with the times.  Was Indiana Jones always successful…yes and no?  Often through creative challenging endeavors he did locate his treasure, but someway, somehow it always faded from his possession.

But wait, what does my favorite movies have to do with this week’s TRIPLE III TIME message?

Well, I believe in some unique way when one goes In Search of a GREAT REPUTATION, just like Indiana Jones creative challenging endeavors will need to be employed.  Consider these everyday TOP 10 efforts:

  1. Take mistake responsibility with grace.
  2. Appreciate the contributions of the old and encourage the input of the new.
  3. Ask relevant questions.
  4. Maintain a solid dress code (you know what I mean).
  5. Avoid and disregard all gossip.
  6. Give help whenever you can…without being asked.
  7. Share acknowledgment and appreciation.
  8. Keep your workplace business appropriate.
  9. Use social media with class.
  10. Practice an everyday BEFORE & AFTER policy (Arrive early BEFORE work starts and stay AFTER if necessary).

Unlike the treasures sought by Indiana Jones which needed to be discovered, treasures obtained while In Search of a GREAT REPUTATION must always be EARNED!


TRIPLE III TIME: Recognizing/Identifying Gaps & Weaknesses

This week’s TRIPLE III TIME message is about the importance of periodically going through an evaluation process of Recognizing/Identifying Gaps & Weaknesses in you as a professional and/or the organization/business you work for.  Isn’t this possibly the greatest example of “professional discomfort” you can think of!?

So then I want everyone to think hard about this professional discomfort generating activity…and honestly determine if you can really complete this type of an evaluation thoroughly.

I can report that I go through this type of process at least once a week.  And during my self-assessment steps I think about:

  • Did I cover all topics that seemed necessary in the American Government & Politics classes I teach?
  • Were there gaps in my instruction or weaknesses in my delivery because I wasn’t prepared?
  • Did I interact or follow-up with every consultant customer on their expectations of me…and my assignments to them?
  • Did I reveal gaps or weaknesses in their organizational structure, product line, communication methods, etc.?

As you can see there are multiple approaches and useful results that may come out when Recognizing/Identifying Gaps & Weaknesses.  Often you may find trends, situations that can lead to creativity and innovative alternatives.  And if you extend your assessments to include your team of co-workers, Agency or company, who knows what progress concepts could be suggested.

Finally the Recognizing/Identifying Gaps & Weaknesses activity may help you realize that you may be too close to an issue to see it clearly and/or discover that the problems may not at all be what you thought.

Bottomline:  Do NOT just conduct the Recognizing/Identifying Gaps & Weaknesses activity on a random basis.  It’s value arises from assessment consistency.


TRIPLE III TIME: Finding the “I Can Help Sweet Spot”

I am not sure why…but more recently the everyday consultant challenge of Finding The “I Can Help Sweet Spot” for individuals and groups has become way more difficult.  I know…everyone who knows me…knows I always have ideas.  Whether the issue is dealing with performance, developing new service delivery concepts, customer recruitment, staff training…whatever I have ideas.  However sometimes even the best ideas don’t seem to be the right ones.

Picture1But then as I thought more about Finding The “I Can Help Sweet Spot” situation, I began to realize that this is NOT just a consultant challenge…it is an everyone who works with people challenge!

Today more than ever before it is critical to consider the “place” someone or an organization is before drafting and recommending alternative ways forward for them.  The problems and issues people/groups face today are not traditional or historic.  They are different and unique.

Next there is the question of “best fit”.  Based on YOUR experiences and knowledge YOU are confident that YOU can identify the best “I Can Help Sweet Spot.”  WRONG!  The most important consideration is THEIR experiences and knowledge and then how together find a best fit option to move them forward.

Finally, people who work with people need to be prepared to recognize that the Sweet Spot may move forward, backward or even side-to-side during the I Can Help process…and this is something no one can control.  It is just important to realize and accommodate.

So please keep these realizations in mind when Finding The “I Can Help Sweet Spot”! in your work/life.  Don’t think you are failing when your initial ideas and recommendations aren’t a winner.  Your authenticity and caring will be your most valuable asset.

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