Let me start this first 2026 TRIPLE III TIME message with a historic proclamation:  “I am not big on New Year Resolutions!”  And I am sure I am not alone on this personal position…but at the same time I know there are many who at least make an honest attempt to save money…lose weight…communicate better…you know the list.  So maybe it is professional time to toss out a Resolution idea that might help everyone.  Let’s think about a special TRIPLE III TIME commitment to:  “FINISH THE PROMISE!”

First, I want everyone to think about this Resolution mostly as a quality-building customer service.  More often today I have witnessed and felt very frustrated when a company/organization did not “FINISH THE PROMISE!” for a service/product that was agreed upon.  Think about times when a return call was not received, a repair not made, service order not completed, visit not arranged, and/or payment not sent on time.  Do any of these actions impact quality customer service?

Quality customer service does not come naturally.  Customers should NOT have to call and remind you of the product/service responsibilities you/they have agreed to and maybe have even been paid for.  Quality customer service is as important as an accurate invoice or having the right signature on a contract.  Quality customer service should also not drive individuals to wonder if a product/service will be delivered on time.  Rather in both cases if a company/organization/individual prioritizes a “FINISH THE PROMISE!” performance practice everyday…every time…pure quality will follow.

Bottomline:  Let’s all make a “FINISH THE PROMISE!” 2026 Customer Service Resolution.  Make it an “across-the-board” personal and professional commitment…and I promise the benefits will follow.