Last week our TRIPLE III TIME message was all about:  Quality Control – The Little Things Matter.  In it I talked about a TOP 10 list of very basic, common sense and professional courtesy driven actions… that if employed regularly, would heighten personal and organizational quality outputs.  Ultimately, it was/is my hope that if appropriately applied… all aspects of one’s operation would improve!

Now as a next step in professional positioning and growth… I want everyone to think about:  Disruptive Innovation.

“Disruptive innovation, a concept developed by Clayton Christensen, describes a process where a simpler, cheaper, or more accessible product/service starts in a small or new market, eventually moves upmarket, and displaces established competitors.  It typically targets underserved customers and makes a formerly complicated or expensive product affordable for a broader audience.  This process leads to a new market and value network that ultimately disrupts an existing one.”  (Google-AI)

Consider the product you produce or the service you provide.  Has it been impacted by Disruptive Innovation?  Consider the job search arena. Has Indeed, Trillium, Kelly Services, and Monster changed the government funded employment services system?

Has simple cost and convenience altered how citizens search and find new jobs?  This example of Disruptive Innovation is just a means of getting your professional development attention and in some way energizes a little creativity in your worlds-of-work.

Disruptive Innovation most often asks you to first return to the service/product problem you are trying to solve for your customers.  Can you break it into smaller pieces to ease understandability?  Could you make it easier to access…with or without technology?  Is it as customer-friendly as it can be…or has high-tech made it a “distant-reach” for your customers?  Does your service/product methodology ask customers (and even staff) to go too far too fast??

Finally, understand that Disruptive Innovation does NOT tell you how to do what you do differently.  Rather it just asks that you THINK DIFFERENTLY to maybe start new initiatives aimed at solving old problems in smaller, cheaper, simpler or in more effective and efficient customer service ways.

Hopefully this message helps with customers lost… customers missed…and new customer connections!