TRIPLE III TIME: “MAXIMIZED” Customer Service (Beyond: “Can I help you?”)

Jan 10

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We have addressed the importance of quality customer service in a number of different ways within multiple blog segments over our TRIPLE III TIME years. But as I considered how limited the prior messages were and how non-personalized my improvement recommendations felt… I believe I fell a little short of what “MAXIMIZED” Customer Service should represent in our highly competitive 2025 (and beyond) marketplace.

Think about it.

Whether the customer is looking for the right nails, food, car, job, consultant advice, appliances, crop fertilizer, co-worker support, employment service and the list is endless… it is way past the critical time to enhance and begin universally providing a much more personalized approach to customer service.

Maybe there are already a large group of professionals that do this, but I want to ask:  do we take the appropriate customer service time to ask:  WHAT/WHY/HOW questions about the product/service being sought… or do we just react with traditional/convenient responses?

Taking the time to discuss past product/service experiences, planned use, one-time or long-term need, research completed on options/opportunities and/or the situation requiring a possible unique/creative customer service approach…can totally drive a “MAXIMIZED” Customer Service style!

Bottomline: I believe adopting a solid “MAXIMIZED” Customer Service (Beyond: “Can I help you?”) professional habit will result in greater confidence, partnerships, respect and RETURN CUSTOMER occurrences for you and/or your marketplace.  Gain the necessary insight into this development objective… and then go progressively forward.

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About Inspiring Innovations, Inc.

Marv Pichla is currently the owner and Creative Advisor for his own small business, Inspiring Innovations, Inc. Sharing his unique experience with entrepreneurship and innovation in public service, Marv consults with public and private business, education, and community organizations to develop new and different problem solving methods through real-life example-based learning. Prior to starting-up Inspiring Innovations, Inc. Marv served as Executive Director for Thumb Area Michigan Works! As Executive Director, Marv used public sector innovation as his guide for the organizations regional career development, employment service, education and strategic planning initiatives. Finally, Marv was raised on a farm in the Thumb Area of Michigan where he claims he received the education principles he values most. However, he obtained his Bachelors and Masters Degrees from Center Michigan University in Public Administration and eventually his Ph.D. from Capella University in Minnesota. Marv can be reached at: mpichla@inspiringinnovationsllc.com

Posted on January 10, 2025, in DEVELOPING YOU!. Bookmark the permalink. Leave a comment.

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